Job ID: 53243
Location: Greenville, South Carolina
Employment Type: Contract to Hire
Last Updated: 3 days ago
The ideal candidate is organized, detail-oriented, fluent in both English and Spanish, and able to manage multiple priorities in a fast-paced environment. This job in full time and on-site.
Key Responsibilities
Customer Service
- Greet and assist customers, visitors, and vendors in a professional manner.
- Answer and direct incoming phone calls and emails.
- Respond to customer inquiries, requests, and concerns promptly and professionally.
- Educate customers on available services, processes, and billing information.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
Administrative Support
- Provide administrative and clerical support to department leadership and staff.
- Schedule appointments, meetings, and conference room reservations.
- Prepare reports, maintain records, and compile data as needed.
- Process requisitions and assist with departmental purchasing activities.
- Support travel arrangements and calendar management when required.
Data Entry & Records Management
- Maintain accurate customer and departmental records.
- Perform data entry and document management tasks.
- Scan, file, organize, and distribute electronic and physical documents.
- Review account information and assist with record updates.
Office Operations
- Order and maintain office and breakroom supplies.
- Process incoming and outgoing mail.
- Manage visitor access and security credentials as required.
- Coordinate maintenance and service requests for office equipment.
- Maintain and update departmental procedures and documentation.
Financial & Payment Processing
- Receive, process, and track customer payments.
- Issue receipts and maintain payment records.
- Assist with invoice processing and related administrative duties.
- Reconcile company credit card statements and expense reports.
Team Support
- Cross-train and assist team members as needed.
- Participate in training programs, workshops, and staff meetings.
- Perform additional duties as assigned.
Qualifications
Required- High school diploma or GED.
- Minimum of two (2) years of customer service, administrative support, receptionist, or related experience.
- Fluent in both English and Spanish (written and verbal).
- Proficient in Microsoft Word and Microsoft Excel.
- Valid driver’s license.
- Strong organizational, communication, and multitasking skills.
- Associate’s or Bachelor’s degree in Business Administration, Office Administration, or a related field.
- Experience working with customer information systems, databases, or enterprise software applications.
- Experience handling customer payments and maintaining records.
Skills & Competencies
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks.
- Professional demeanor and positive attitude.
- Ability to work independently and as part of a team.
- Problem-solving and conflict-resolution skills.
Compensation & Benefits
- $21 – $27 hourly, based on experience
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
