Job ID: 53276
Location: Greenville, South Carolina
Employment Type: Contract
Last Updated: 0 days ago
The ideal candidate will be responsible for providing excellent customer service by addressing inquiries, managing phone calls/emails and resolving issues. This will include strong communication, empathy, problem-solving, and a positive attitude.
If you are dedicated to getting your job done on time and according to plan, we want you to apply!
Responsibilities:
- Respond to customer’s requests, concerns, and complaints
- Ability to answer customer questions regarding policies and procedures
- Handles high volume calls and emails
- Provides order inquiry and inventory status
- Responds quickly to questions and tracks responsiveness levels
- When fixtures are not available, seeks substitutes to resolve customer’s needs
- Ability to enter basic orders when necessary
- Follow up on orders that have shipped
- Two plus years’ business experience with significant exposure to Customer Service
- Computer literate; Excel and Word a plus
- Excellent telephone and communication skills
- SAP experience a plus, but not required
- Salesforce experience a plus, but not required
- $20 hourly pay rate with weekly pay during the contract
- 6+ month contract with potential to convert to permanent employee
- Fully remote position but must live within one hour of Greenville, SC
- Equipment provided
- Training hours are M – F, 8 am – 6 pm
- Working hours after training are 9:30 – 6pm with 30-minute lunch break
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.
