Job ID: 53223
Location: Roebuck, South Carolina
Employment Type: Direct Hire
Last Updated: 0 days ago
We are seeking a Part-Time Customer Service Representative to support customers, process orders, and provide administrative assistance in a manufacturing office environment near Moore, SC. This role is ideal for a detail-oriented individual who enjoys working with customers, managing multiple priorities, and collaborating with internal teams to ensure excellent service.
Part-time hours on-site: Monday-Thursday: 10:00 AM – 4:30 PM, Friday: 10:00 AM – 3:30 PM
Responsibilities
- Respond to customer inquiries regarding order status, products, and account information.
- Process customer orders, order changes, and quotes accurately and efficiently.
- Handle customer return requests according to company procedures.
- Prepare shipping and export documentation as needed.
- Coordinate product shipments and returns for trade shows and special events.
- Work with accounting and credit teams to resolve customer account issues.
- Communicate customer concerns and service-related issues to management.
- Partner with sales representatives to provide exceptional customer support.
- Maintain accurate customer records and files.
- Prepare reports related to orders, sales activity, and customer-specific requirements.
- Perform other administrative and customer service duties as assigned.
- High school diploma or equivalent required.
- Minimum of 2 years of customer service, administrative, or related experience.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- High attention to detail and accuracy.
- Proficient in Microsoft Office and general computer applications.
- Manufacturing experience preferred.
- Shipping, transportation, or export documentation experience preferred.
- Part-time position, approximately 28-29 hours per week
- Typical schedule:
- Monday-Thursday: 10:00 AM – 4:30 PM
- Friday: 10:00 AM – 3:30 PM
- $20/hour
