Job ID: 53312
Location: Georgetown, TX
Employment Type: Direct Hire
Last Updated: 1 days ago
A growing service-based organization is seeking a Field Operations Manager to lead operational support teams across multiple locations on the East Coast. This position is remote; however, it requires travel approximately one week per month.
This role is responsible for employee development, operational consistency, KPI management, customer support functions, and cross-functional collaboration.
The successful candidate will be a people-focused leader who enjoys coaching teams, driving accountability, and supporting operational excellence across a geographically dispersed region.
Responsibilities
- Lead, coach, and develop a team of approximately 20 employees located across multiple sites.
- Conduct regular one-on-one meetings, performance discussions, and coaching sessions.
- Build a culture centered on accountability, collaboration, and employee development.
- Support employee engagement, retention, and professional growth initiatives.
- Serve as a trusted leader and resource for team members throughout the territory.
- Provide oversight and support for day-to-day operational functions across multiple locations.
- Ensure processes are executed consistently and efficiently.
- Partner with local teams to improve efficiencies and support business objectives.
- Promote operational consistency and adherence to established processes and best practices.
- Monitor operational performance through KPIs and reporting tools.
- Identify trends, evaluate opportunities for improvement, and implement action plans.
- Use data to drive decision-making and support operational goals.
- Hold teams accountable for performance expectations and service standards.
- Communicate operational updates and business results to leadership.
- Partner with leaders across multiple departments to support business objectives.
- Assist with organizational initiatives and operational alignment efforts.
- Collaborate with peers to share best practices and drive consistency across the organization.
Qualifications
- Ability to travel one week per month.
- 5+ years of leadership experience in operations, customer operations, service operations, field operations, branch operations, logistics, or a related environment.
- Experience managing teams across multiple locations.
- Proven ability to coach, mentor, and develop employees.
- Experience using KPIs and operational metrics to drive accountability and performance.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to work independently and make sound business decisions.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience supporting multi-site operations within a service-driven organization.
- Experience with ERP systems, inventory platforms, CRM tools, reporting systems, or related technologies.
- Strong systems aptitude and ability to quickly learn new software platforms.
- Experience leading teams through organizational growth, process alignment, or operational changes.
- Bachelor’s degree preferred; equivalent professional experience will be considered.
Compensation & Benefits
- $75,000-$88,000
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation
- Paid holidays
