Job ID: 52863
Location: Columbia, South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
Responsibilities:
- Serve as the primary point of contact for incoming client inquiries via phone, web submissions, and referrals
- Deliver a professional, empathetic, and reassuring experience to all prospective clients
- Conduct structured intake conversations to collect key information and assess client needs
- Identify and qualify potential cases aligned with the organization’s core service areas
- Accurately document client details and interaction notes within a CRM or case management system
- Route qualified opportunities to appropriate internal teams in a timely manner
- Follow up with prospective clients to nurture relationships and support conversion to signed engagements
- Track and manage the intake pipeline to ensure timely response and no missed opportunities
- Assist with scheduling consultations and supporting onboarding-related administrative tasks
- Maintain organized, accurate, and up-to-date records across all intake activities
Required:
- 1–3+ years of experience in customer service, call center operations, or client-facing roles
- Strong verbal communication skills with a professional and confident phone presence
- Proven ability to build rapport quickly and guide conversations effectively
- Excellent listening skills and high emotional intelligence
- Strong organizational skills with keen attention to detail
- Experience in a law firm, healthcare setting, or other professional services environment
- Familiarity with CRM or case management platforms
- Experience handling high-volume inbound calls or lead-driven environments
- Military background or experience working with diverse populations is a plus
Compensation & Benefits:
- Salary range based on experience: $35,000-$43,000
- PTO, Health Insurance, 401k + match
