Job ID: 53112
Location: Columbia, South Carolina
Employment Type: Contract
Last Updated: 0 days ago
We are seeking a Customer Service Representative to join a growing mortgage customer inquiry team. In this role, you will support borrowers by answering questions about their mortgage accounts, processing payments, and providing general account assistance. This position is ideal for someone with strong customer service skills who is comfortable learning new systems and working in a fast–paced call center environment.
Schedule: Onsite, Monday – Friday, 8:30 AM – 5:30 PM
Key Responsibilities:
- Handle approximately 40 inbound calls per day from mortgage customers
- Answer questions related to mortgage accounts, balances, and general inquiries
- Assist customers with making mortgage payments over the phone
- Explain mortgage–related documents, including year–end tax forms (e.g., 1098)
- Troubleshoot account issues and ensure accurate information is provided
- Document calls and account notes accurately
- Navigate multiple computer systems while on calls
- Use Microsoft Office tools such as Outlook and basic Excel
Training & Day–to–Day Experience:
- System access setup and technology orientation
- Hands–on training with internal systems
- One–on–one call listening and coaching with senior team members
- Guided instruction on processing mortgage payments
- Gradual transition to answering live customer calls
- 1–2 years of customer service experience (call center experience is a plus but not required)
- Strong verbal communication and active listening skills
- Comfortable learning new computer systems and technology
- Basic proficiency with Microsoft Office (Outlook, Excel, email)
- Reliable, detail–oriented, and customer–focused
- Eagerness to learn and provide high–level customer support
Why This Opportunity?
- Long–term assignment with potential for growth
- Structured training and ongoing support
- Stable weekday schedule
- Opportunity to gain experience in mortgage and financial services
Compensation & Benefits:
- $19 per hour
- FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
