Job ID: 53409
Location: Columbia , South Carolina
Employment Type: Direct Hire
Last Updated: 1 days ago
Key Responsibilities
- Provide day-to-day sales support and customer service to customers and the sales team.
- Help host the design center, welcoming homeowners, builders, and masons and assisting with questions and product selections.
- Develop a strong understanding of available products and selections to effectively assist customers.
- Accurately enter and process customer orders in Oracle.
- Coordinate with sales and other departments to schedule, track, and fulfill orders as needed.
- Monitor orders from entry through delivery and follow up on outstanding items or issues.
- Respond to customer questions regarding product availability, orders, selections, and delivery.
- Communicate regularly with sales, operations, and other departments to help ensure customer needs are met.
- Organize and prioritize daily tasks based on communication and needs from sales and other departments.
- Maintain accurate customer and order information in company systems.
- Assist with general sales administration and other duties as needed.
- Ask questions, be receptive to feedback, and maintain a willingness to learn and grow within the role.
- Maintain regular and reliable attendance and arrive on time as scheduled.
- High school diploma or equivalent required.
- Previous experience in sales support, customer service, order entry, or administrative support preferred.
- Strong customer service and interpersonal skills with an engaging, professional personality.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and adjust as needs change throughout the day.
- Strong written and verbal communication skills.
- Comfortable learning and working within Oracle or similar order management systems.
- Proficiency with Microsoft Office.
- Ability to work collaboratively with sales and other departments.
- Experience in construction, building materials, masonry, or a similar industry is a plus.
- Dependable, punctual, and eager to learn.
Compensation & Benefits
- $45k
- Medical, Dental, Vision
- 401k
