Job ID: 52087
Location: Greenville, South Carolina
Employment Type: Direct Hire
Last Updated: 48 days ago
Hours are Monday – Thursday, 8:30am – 5pm; Friday 8:30am – 12pm. 100% onsite.
Responsibilities:
- Oversee a portfolio of clients, ensuring their needs are met and expectations exceeded
- Act as the main point of contact for clients, providing timely and accurate responses to inquiries
- Respond to client inquiries about policies, billing, documents, certificates, endorsements, and coverage questions
- Prepare and process policy changes and endorsements, COIs, Auto ID cards, evidence of property
- Develop and maintain strong relationships with clients, understanding their business objectives and delivering tailored solutions
- Ensure accurate billing and timely payment for client accounts
- Stay informed about industry trends and best practices, offering insights and recommendations to clients
Qualifications
- Active P&C Insurance License
- 5+ years CSR/account service experience in an independent agency, carrier service center, or brokerage supporting commercial lines
- Comfort operating in a startup environment – process building, ambiguity, cross-functional teamwork
- Proficiency with an AMS (such as Applied Epic) and carrier portals
- Excellent documentation, follow-through, and client communication skills
- High attention to detail, compliance, and quality
Benefits & Compensation:
- $70,000 – $80,000
- Employer sponsored medical insurance
- Contributing retirement
- Vacation & Holiday schedule
